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Verified Reviewer
New Reviewer

Customer service is lacking

I was chatting with an Angela trying to get things fixed with my account, she just stopped chatting. Then I called and spoke with a representative, and she would not listen to what I was trying to tell her which had happened with my account and when I told her to...
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ID
#1886973 Review #1886973 is a subjective opinion of poster.
Service
Adultfriendfinder Customer Care
Pros
  • People that i met
Cons
  • Terrible customer service
  • Customer support
Preferred solution
I would like our gold status reactivated.
New Reviewer

179 dollars was charged to my account mistakenly i would like to reverse the charges

179 dollars was approved by my card my mistake I would like this mistake to be reversed and my money credited back to my account
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ID
#1883244 Review #1883244 is a subjective opinion of poster.
Service
Adultfriendfinder Membership
Loss
$179
Preferred solution
Full refund
New Reviewer

Billing

I upgraded and it was still processing 30 min later. I called and they refunded for me to upgrade a different way however, it still says the payment is being processed. These sorts of things should upgrade once the billing is submitted.

User's recommendation: Once billing is submitted it should be billed.

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ID
#1883054 Review #1883054 is a subjective opinion of poster.
Location
Franklin, North Carolina

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charged my card for gold membership but says ac inactive

AdultFriendFinder - Charged my card for gold membership but says ac inactive
AdultFriendFinder - Charged my card for gold membership but says ac inactive
Hi team you charged my ac . But when I tried logging in it says ac inactive . Why so ? Also got an email order is denied .

User's recommendation: Please don’t use this website ever they are nothing but frauds.

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ID
#1876923 Review #1876923 is a subjective opinion of poster.
Service
Adultfriendfinder Membership
Loss
$20
Preferred solution
Full refund
New Reviewer

Canceling a payment

Can you make sure the 107.66 is not taking from my account please

User's recommendation: Yea.

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ID
#1876757 Review #1876757 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

I want to cancel my service

I signed up for 12 months at a hundred and seven and then I'm billed $350
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ID
#1874385 Review #1874385 is a subjective opinion of poster.
Cons
  • Over billed
Preferred solution
Full refund
New Reviewer

Site wont let me log on

When I sign on it automatically sends me to the logoff page

User's recommendation: Dont have one.

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1 comment
#1849798

Please do to www.ffnhelp.com so that we can assist you.

ID
#1863755 Review #1863755 is a subjective opinion of poster.
Pros
  • It usually works
Cons
  • Its not working
Preferred solution
Deliver product or service ordered
New Reviewer

Cant login

Cannot log in to the site

User's recommendation: No I dont know why if I cant log in.

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1 comment
#1849799

Please visit www.ffnhelp.com so that we can assist you.

ID
#1863734 Review #1863734 is a subjective opinion of poster.
Product
Adultfriendfinder Website
Preferred solution
Deliver product or service ordered
New Reviewer

Account issue

I can not get a new account,I want to use the same email but this damn site won't let me.

User's recommendation: Not real sure right now.

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ID
#1863575 Review #1863575 is a subjective opinion of poster.
Pros
  • Willing to hook you up with a person
Cons
  • Site sucks
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problem with site

I am a gold member. I have sent dozens of messages with no response!!!! At this point i want my $$ back and unsubscribe!!!!
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ID
#1857813 Review #1857813 is a subjective opinion of poster.
Product
Adultfriendfinder Website
Pros
  • Looking at profiles
Cons
  • Site is a total scam
Loss
$95
Preferred solution
Full refund

My billing

I had processed my visa card to upgrade for three months gold membership. How can I be sure it whent through and I will have my states upgrade soon.
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ID
#1846832 Review #1846832 is a subjective opinion of poster.
Location
Colombo, Western Province

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Verified Reviewer
New Reviewer

Charged my bank account

AdultFriendFinder - Charged my bank account
Update by user Mar 30, 2020

Please get this resolved this is ridiculous shouldn't have to go thru this. I been a user before and had no issue but this is just ridiculous

Original review posted by user Mar 30, 2020
You have been charging my account since October or November when I called to cancel my account. And someone who couldn't barely speak English or probably couldn't understand me didnt cancel my account I want my refund since Oct of 2019 to be refunded I dont know what kind of people you have working there but you can check my account I havent logged in or had premium account since then. Very upset you let this happen and want this to be resolved asap!

User's recommendation: Never.

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ID
#1845778 Review #1845778 is a subjective opinion of poster.
Cons
  • Billing without an explanation why or what for
Loss
$300
Preferred solution
Full refund
New Reviewer

Membership

I called. your customer support last night on the phone and made sure I was upgraded to Gold membership specifically without the extra charge for standard and he said it was done the charge look correct in my account and now when I go to login just a minute ago it says it wants me to upgrade to Gold I would like this fixed quickly or I want my money back and I'm not going to mess with the side anymore

User's recommendation: Double check everything has it seems things don't get done correctly.

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ID
#1842519 Review #1842519 is a subjective opinion of poster.
Service
Adultfriendfinder Gold Membership
Preferred solution
Let the company propose a solution
New Reviewer

Cancelation/refund

I want to cancel my account and delete my credit card from your database
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ID
#1833804 Review #1833804 is a subjective opinion of poster.
Location
Moravia, Provincia De Cartago
Loss
$250
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Connection problems

I cant get connected to the site . I tried calling about it and the call cant be completed at your888-575-**** number . Im not impressed with this site right now and if this is not resolved soon I wont be renewing my subscription . Thankyou
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ID
#1831689 Review #1831689 is a subjective opinion of poster.
Product
Adultfriendfinder Website
Preferred solution
Price reduction